AI agents can become essential team members at any organization if they're deployed thoughtfully in business workflows. In this episode of Microsoft’s WorkLab podcast, AI and automation expert Pascal Bornet, joins host Molly Wood to share practical frameworks for helping business leaders design and implement agentic AI, run high impact pilots, and build the human skills (creativity, critical thinking, and social authenticity) that set Frontier Firms apart. Bornet is a coauthor of the recent book Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work and Life: https://www.amazon.com/Agentic-Artificial-Intelligence-Harnessing-Reinvent-ebook/dp/B0F1DS36YC 00:00 – People at the center of transformation 00:22 – Introduction to WorkLab & guest background 01:37 – Evolution of automation & AI agents 03:43 – Defining agentic artificial intelligence 06:55 – From apps to agents: the paradigm shift 08:10 – The SPA framework: sensing, planning, acting, reflecting 10:35 – Real-world examples of agentic AI 13:23 – Unlimited use cases & business impact 14:38 – Adoption trends & critical success factors 16:33 – People-centric transformation & education 18:05 – Frontier Firms & competitive advantage 21:44 – Humics: uniquely human abilities 26:08 – Humans and agents: building hybrid teams 27:22 – The new role of managers 30:49 – Measuring success: metrics for humans and agents 32:54 – Change management in a fast-moving AI world 36:42 – Blueprint for getting started with agentic AI 39:14 – Closing & credits Find this episode on: - Apple Podcasts: https://podcasts.apple.com/us/podcast/worklab/id1582908812 - Spotify: https://open.spotify.com/show/2vApnLW5XfXoP8WDYGzFkT - WorkLab Podcast: https://www.microsoft.com/en-us/worklab/podcast/ About the WorkLab Podcast: Join host Molly Wood as she explores what leaders need to know to prepare their organizations for the innovations and disruptions that are transforming the way we work. Listen to her conversations with leading economists, technologists, and researchers on everything from how to use AI effectively to what it takes to thrive in a digital age. For more insights on the future of work, visit: https://www.microsoft.com/en-us/worklab/ Subscribe to Microsoft on YouTube here: https://aka.ms/SubscribeToYouTube Follow us on social: LinkedIn: https://www.linkedin.com/company/microsoft/ Twitter: https://twitter.com/Microsoft Facebook: https://www.facebook.com/Microsoft/ Instagram: https://www.instagram.com/microsoft/ For more about Microsoft, our technology, and our mission, visit https://aka.ms/microsoftstories

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