In this video Chuck from New Relic demonstrates how New Relic Knowledge connects team documentation to observability workflows. Active incident response often stalls when operational knowledge sits outside telemetry platforms. Runbooks, post-mortems, and team expertise remain trapped in isolated tools like Confluence or scattered document repositories. Connectors automatically sync external workspaces like Confluence on a 24-hour cycle while Memories persist environment context with role-based access control. Autopilot pairs these indexed files and memory points to generate system-specific answers during active investigations. 00:00 - Isolated Telemetry vs. Tribal Context 00:22 - Connectors: Linking Confluence and Document Repositories 01:13 - Memories: Persistent Context and RBAC Controls 01:52 - Autopilot in Action: Unified Incident Resolution Subscribe to the channel → https://www.youtube.com/c/NewRelicInc?sub_confirmation=1 Follow New Relic on: New Relic → https://newrelic.com Twitter → https://twitter.com/NewRelic LinkedIn → https://www.linkedin.com/company/new-relic-inc- Facebook → https://www.facebook.com/NewRelic

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