How does a global travel giant like Skyscanner maintain 99.9% reliability for millions of travelers while managing hundreds of microservices? In this case study, we dive into Skyscanner’s digital transformation and how they consolidated their monitoring stack into a single, future-proof observability platform. What You’ll Learn in This Case Study:Scaling with OpenTelemetry (OTel): How Skyscanner migrated 300+ services to OTel to eliminate vendor lock-in and standardize data collection. Consolidating Tool Sprawl: Why moving away from fragmented custom tools to New Relic reduced operational overhead and slashed costs. Improving Developer Experience: How the "Observability Ambassadors" initiative empowered 80+ engineering teams to take ownership of their code performance. Business-Centric Monitoring: Linking technical metrics (latency, errors) directly to traveler experience and C-level decision-making. Key Results for Skyscanner: ✅ Cost Efficiency: Optimized data ingest and storage, reducing the "noise" of verbose telemetry. ✅ Faster Troubleshooting: Drastically reduced MTTR (Mean Time to Resolution) using distributed tracing and NRQL. ✅ Unified Visibility: One single pane of glass for metrics, events, logs, and traces (MELT) across Kubernetes and AWS. 🔗 Read the full case study here: https://newrelic.com/customers/skyscanner -------------------------------------------------------- Subscribe to the channel → https://www.youtube.com/c/NewRelicInc?sub_confirmation=1 Follow New Relic on: New Relic → https://newrelic.com Twitter → https://twitter.com/NewRelic LinkedIn → https://www.linkedin.com/company/new-relic-inc- Facebook → https://www.facebook.com/NewRelic

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