How do you measure end-to-end reliability when a single customer transaction relies on multiple interconnected microservices? If you are looking at service-level objectives (SLOs) one at a time, you are missing the forest for the trees. Traditional monitoring often leaves SREs and DevOps teams with dashboards full of "green" services, while the actual customer experience is completely broken. In this video, New Relic demonstrates how to use Composite Service Levels to unite isolated SLOs into a single, comprehensive view of the complete customer journey. You'll learn how to select critical service levels, assign custom weights based on business impact, define overall compliance targets over a rolling window, and drill down into failing microservices—without losing the high-level context of your system reliability. Stop playing the "blame game" with isolated telemetry. Start measuring reliability in the context of the end-to-end customer experience. 🚀 Try Composite Service Levels on New Relic today: https://newrelic.com/ TIMELINE & CHAPTERS 00:00 - The Problem with Isolated SLOs 00:18 - Navigating to Composite Service Levels in New Relic 00:25 - How Customer Experience Depends on Multi-Service Journeys 00:48 - Step 1: Selecting and Weighting Critical Service Levels 01:09 - Step 2: Defining Your Composite SLO Target & Rolling Window 01:26 - High-Level Reliability vs. Underlying Detail 01:46 - Exploring the Composite Summary & Error Budgets 02:04 - SRE Drilldown: Root-Cause Investigation for Latency Outages 02:21 - Summary: Shifting to Customer-Centric Reliability 02:39 - Outro & How to Try This on New Relic Subscribe to the channel → https://www.youtube.com/c/NewRelicInc?sub_confirmation=1 Follow New Relic on: New Relic → https://newrelic.com Twitter → https://twitter.com/NewRelic LinkedIn → https://www.linkedin.com/company/new-relic-inc- Facebook → https://www.facebook.com/NewRelic

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