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公式動画＆関連する動画 [AI Changemakers | Jaimie Bell: How AI Is Transforming Contact Centers]
What does AI actually look like inside a 5,000-person contact center?
Jaimie Bell, VP of Client Solutions at The Office Gurus, shares how her team brought RingCentral’s AI into their agents' daily workflows. The results? Real-time response suggestions during live calls, less time spent on after-call paperwork, and better visibility for supervisors across every single interaction.
If you run a high-volume contact center in FinTech, healthcare, or home services, this one is worth your time.
In this episode:
- How RingCentral AI supports agents with live response suggestions during calls
- Cutting after-call work time with smarter documentation
- Giving supervisors data-driven insight at scale
- What real AI adoption looks like inside a large BPO
Meet more AI Changemakers transforming industries with RingCentral AI: https://aichangemakers.ringcentral.com/home.
#bpo #contactcenter #aiinnovation
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