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公式動画＆関連する動画 [How AI Is Transforming the Workforce Manager's Role in the Contact Center]
Workforce managers have traditionally spent much of their time on data entry and administrative tasks, leaving little room for the strategic thinking their role is truly capable of.
AI is shifting that, stepping in for the day-to-day workload so workforce managers can focus on shaping how AI and human agents work together. Todd Cotharin, RingCentral's GM of Workforce Management, outlines what the role looks like on the other side of that shift.
#workforcemanagement #wfm #customerexperience #ai #ringcentral
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