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公式動画＆関連する動画 [AI Changemakers | Steve Inman: How the Chicago Cubs use AI to elevate fan experience]
What happens when one of MLB's most iconic franchises puts AI to work for its fans?
Steve Inman, VP of Technology for the Chicago Cubs, oversees a tech operation that scales from 500 full-time employees to nearly 1,500 each season, all while delivering personalized, white-glove service to millions of fans.
In this episode, Steve shares how his team is using RingCentral AI to recapture time lost to manual documentation, speed up internal queues, and give fan services staff the tools they need to deliver faster, better support to every season ticket holder.
If you work in sports, live events, or any business where fan or customer experience is everything, this episode is for you.
Meet more AI Changemakers transforming industries with AI: https://aichangemakers.ringcentral.com/home.
#sports #chicagocubs #aiinnovation
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