Learn how to troubleshoot your Square reader. Learn more about getting the most out of Square at squareup.com/help. Transcript If you’re having trouble pairing your Square Reader to your phone or tablet, there are a couple of troubleshooting steps you can try to get things back up and running. First, check and make sure that your device’s operating system is up to date. Just navigate to the Settings app on your Apple or Android device. Once you confirm your device’s software is on the most recent version, double check that you’re using a compatible device. You can check out our site for a full list of compatible devices at square.com/compatibility. Make sure you are using the most recent version of the Square app by heading to the App Store on an Apple device, or the Play Store on an Android device. Next, make sure that your Square Reader has enough charge to pair with your device. You can check the battery level on your Reader by tapping the small button on the side. We recommend attempting to re-pair your Reader on a full battery. Next, you can try resetting the Bluetooth connection between your device and Square Reader. On your phone or tablet, tap into the Bluetooth section in your settings. Under ‘Devices’, you should see the Square Reader listed. On an Apple device, tap the information symbol, then ‘Forget this device’. On an Android device, tap the gear icon, then ‘Forget’. Before you re-pair the Reader, toggle your Bluetooth setting off, toggle back on and then turn your phone or tablet off and let it rest for 30 seconds. Turn your device back on. Now, it’s time to try and pair your Square Reader. On your phone or tablet, tap into the Square Point of Sale app. Tap the menu icon,‘Settings’, and ‘Hardware’. From here, you can select the Square Reader and tap the ‘Connect a Reader’ button. Follow the instructions on the screen of your device to begin pairing your Reader. If the troubleshooting is successful, you’ll see a confirmation on your screen that the Square Reader is connected. To learn more, head to square.com/help and search keywords: reader troubleshooting #Square #Business #Entrepreneurship #Technology #PoweredBySquare Subscribe to our channel for the latest tips, recommendations, and resources to start, run, and grow your business: https://www.youtube.com/square Connect with us: Instagram: https://instagram.com/square Twitter: https://twitter.com/square Facebook: https://facebook.com/square TikTok: https://tiktok.com/@square LinkedIn: https://www.linkedin.com/company/joinsquare/ Web: https://squareup.com/ Contact Sales: https://squ.re/yt_contactsales Sign up for The Bottom Line Weekly newsletter: https://squ.re/3tnvac4 At Square, we're so much more than the little white card reader. We help businesses of all sizes start, run, and grow every day. Whether it's the food truck establishing a brick-and-mortar restaurant, the former sole proprietor adding her first employees, or the entrepreneur expanding from one location to ten, our solutions scale with our sellers. We all grow together.

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