In episode one of Solution Studio, we sit down with Pierce, Director of Workday Success Plans Consulting for Asia Pacific and Japan, to discuss customer experience, consulting, and how Workday helps customers realize greater value from their investment. Pierce explains how Workday Success Plans supports customers during and after go-live through expert guidance, deployment support, and functional reviews. He also discusses what it takes to succeed in a fast-paced consulting environment, from curiosity and collaboration to solving complex customer challenges and helping organizations prepare for AI and Workday agents. Whether you work in consulting, customer experience, or technology, or are exploring your next career move, this episode offers a closer look at the people and expertise behind Workday customer success. In this episode of Solution Studio, we discuss: - What Workday Success Plans is - The mindset needed for customer experience roles - Solving complex customer challenges - Supporting customers with AI readiness - Career opportunities across Asia Pacific and Japan Learn more about Customer Experience careers at Workday: https://www.workday.com/en-sg/company/careers/consulting-cx.html

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