Most leaders wait for certainty before they make decisions. Tracy Nolan, SVP at Humana, says that is the biggest mistake a leader can make in a crisis. Tracy has led through some of the highest-stakes moments in corporate crisis management, including one of the largest mergers in telecom history during the COVID-19 pandemic. She joins The Pre-Read to talk about what leadership actually requires when the answers aren’t ready yet. In this episode: • Why clarity matters more than certainty in a crisis • What Tracy learned about the personal cost of leading through crisis • Why she interviews for curiosity and adaptability over experience • What CFOs and their teams need most when volatility becomes constant • How to protect yourself from burnout when crisis is the baseline, instead of the exception #Leadership #CrisisLeadership #CFO #ExecutiveLeadership #ThePreRead #Workiva » Subscribe to Workiva: https://www.youtube.com/@Workiva Workiva Inc. (NYSE: WK) powers trust, transparency, and accountability. Finance, accounting, sustainability, risk, and audit teams from more than 6,500 organizations, including over 85% of Fortune 1,000 companies, rely on Workiva for their mission-critical work. We transform how customers connect data, unify processes, and empower teams in a secure, audit-ready, intelligent platform. Learn more at workiva.com. Connect with Workiva Online! » Visit Workiva.com: https://www.workiva.com/ » Follow Workiva on LinkedIn: https://www.linkedin.com/company/workiva/ » Follow Workiva on Instagram: https://www.instagram.com/workiva/ » Check out the Workiva podcast, “The Pre-Read”: https://www.workiva.com/podcast/the-pre-read

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