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公式動画＆関連する動画 [Zendesk CX Trends 2026: Lead in the AI era with contextual intelligence]
AI promised better CX — but 83% of consumers still expect more. Contextual intelligence is the missing link that lets teams deliver smarter, faster, and more meaningful experiences.
In this video, we unpack the five trends shaping CX in 2026 and show how contextual intelligence helps you:
- Deliver instant, personalized experiences
- Combine AI and human judgment for reliable outcomes
- Surface the right context in real time to resolve issues faster
- Rebuild metrics and operations around resolution, not volume
- Scale trusted experiences across channels and touchpoints
Watch to learn how to lead in the AI era and start applying contextual intelligence in your organization today.
Read the full #CXTrends 2026 report: https://zdsk.co/4dnXCj3
Revisit the full #CXTrends 2026 event: https://zdsk.co/4tpK5Ms
Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2026
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube
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#Zendesk #CustomerService #CustomerExperience #EmployeeService
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