💡 Organizing your customer service team into groups ensures that customer inquiries are directed to the right set of agents. This approach makes customer service management more efficient. 🔹 What you’ll learn in this video ✔️ How to find the Groups page in the Zendesk Admin Center ✔️ Steps to create a new group and assign agents ✔️ Advanced settings, including private and public groups ✔️ Pro tips for optimizing ticket management and automation 📌 Steps covered in this video 01:01 - 1️⃣ Access the Admin Center and locate the Groups page 01:15 - 2️⃣ Create a new group and define its purpose 01:45 - 3️⃣ Add agents and manage team assignments 02:14 - 4️⃣ Use pro strategies to improve customer support efficiency 🎯 Whether you’re managing a startup or a growing business, optimizing Zendesk groups will help your customer support team stay organized and provide better customer service.

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