Kick off your journey to email support mastery with the first episode of Zendesk’s "5 Steps to Provide Email Support" series! In "Step 1: Plan Your Setup," learn how to build a solid foundation for smooth and effective email communication tailored to your business needs. Discover how to optimize resources, simplify support workflows, and deliver outstanding customer experiences. Don’t miss the live Q&A session to have your important questions answered! Perfect for teams aiming to improve efficiency, elevate customer satisfaction, and integrate email support seamlessly into their business strategy. Timestamps 00:00 Intro 06:00 Agenda 09:00 Planning your email support setup 11:00 Why is it important to plan your email support? 09:26 How Is your team organized? 11:48 Why is it important to plan your team organization? 12:30 How can you organize your team? 26:09 How are your customers organized? 29:00 Why is it important to plan your customer organization? 37:26 What data do you want to track about your interactions? 46:39 Q&A session Join us for Episode 2 of "5 Steps to Provide Email Support: Organize Your Team." Learn to segment roles, manage customer organizations, and use custom fields. Live demos and Q&A included—RSVP here! https://usergroups.zendesk.com/events/details/zendesk-zendesk-essentials-live-tutorials-presents-5-steps-to-provide-email-support-step-2-organize-your-team-1/ Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience #AI #CX

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