Learn how AI helps retailers deliver faster, more personalized customer service across every channel. 🌟 About this video: Retail customer service includes the support businesses provide before, during, and after a purchase — from product questions and order updates to returns, refunds, and issue resolution. In this video, learn five practical ways retailers can use AI to improve customer service across email, live chat, social media, SMS, self-service, and AI-powered support channels. You’ll learn how AI can: • Unify customer data across ecommerce, in-store, mobile, and contact center systems • Provide 24/7 support through AI agents • Forecast staffing needs with AI-powered workforce management • Improve self-service with an AI-powered knowledge base • Detect and manage incidents such as shipping delays, inventory errors, payment issues, and website outages We’ll also explore why disconnected channels, limited order visibility, outdated inventory information, and poorly designed automation can create frustrating customer experiences. The key is using AI alongside human agents, with seamless handoffs when customers need empathy, judgment, or specialized support. Zendesk helps retailers connect customer service, AI agents, AI Copilot, workforce management, quality assurance, knowledge management, and incident management in one flexible platform. Learn more about Zendesk’s customer service solutions: https://zdsk.co/4x1v2dn 🎥 Timestamps: 00:00 What is retail customer service? 00:35 Retail customer service challenges 01:20 Five ways to use AI in retail customer service 01:25 Unify customer data across channels 02:15 Provide 24/7 customer support 03:00 Improve staffing and workforce planning 03:45 Build an AI-powered knowledge base 04:35 Use AI for incident management 05:30 The future of retail customer service 👉 See Zendesk in action: https://zdsk.co/Zendesk2026 Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2026 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2026 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 Instagram: https://zdsk.co/ZendeskInstagram 👉 TikTok: https://zdsk.co/ZendeskTikTok #Zendesk #CustomerService #CustomerExperience #EmployeeService

 162      1