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公式動画＆関連する動画 [Data masking: Limit access to sensitive customer data | What’s New]
Not everyone needs access to sensitive customer information.
Data masking lets admins hide personally identifiable information—like names, email addresses, and phone numbers—from agents in custom and light agent roles. Limiting data visibility by role reduces unnecessary PII exposure, preserves ticket workflows, and protects sensitive information.
Want more control over who can see sensitive customer data? See Data masking in action: https://zdsk.co/4rQFjHA
Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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