In this quick 30-minute session, Eric Nelson from Style AI shares how to make your Zendesk knowledge base work better with AI-powered search tools like ChatGPT and Google Gemini. Learn how AI models classify content, why structuring articles with a clear purpose matters, and simple steps to improve your knowledge base’s AI retrieval and accuracy. Whether you're supporting customers directly or leveraging AI chatbots, these practical tips will help you create better, fresher, and more machine-friendly documentation. What You’ll Get: ✅How AI views your knowledge base content ✅Writing clear, purpose-driven articles ✅Using metadata and tags for better search results ✅Importance of content freshness and alternative text ✅Intro to LLM text files (.lm.txt) for AI optimization ✅Multi-language considerations ✅Answers to common questions Great for: -Zendesk admins & support teams -Content creators & technical writers -Anyone interested in AI-powered search Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience #AI #CX

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