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Join us and learn how Zendesk’s platform accelerates AI and human workflows with tools like Action Builder, App Builder, real-time monitoring, and enhanced security. Gain actionable insights, improve service quality, and confidently manage change for smarter, efficient customer support.
Highlights include
00:00 Intro & upcoming events
05:22 The Zendesk resolution platform
07:39 Actions & integrations
08:32 Action Builder
21:02 App Builder
27:22 Measurement & insights
27:52 Real time monitoring
37:14 Governance & control
38:10 Automatic redaction with triggers
39:08 Data masking EAP
40:00 Change management (EAP) & Sandbox
41:21 Live Q&A
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