Welcome to the recording of Zendesk’s Product Insights Exchange focused on Agent Home — your centralized workspace for managing tickets and customer conversations more effectively. In this interactive session, Product Manager Zac Garcia, alongside the Zendesk Product Operations team, dives into the current capabilities of Agent Home and shares exciting ideas for upcoming enhancements, including: Handling inbound and unassigned work directly within Agent Home Introducing a new “split view” experience to reduce screen switching and streamline multitasking Enhancing real-time, customizable metrics to help agents track their performance and KPIs Exploring personalization, improved notifications, and better integration with Views and other Zendesk tools Our valued customers share their feedback, use cases, and suggestions live, helping shape the future development of Agent Home and improve the daily workflow for agents worldwide. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience #AI #CX

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