Your business isn’t generic — and your AI agents shouldn’t be either. In this demo, Mike Keohane (Senior Director, Product Management) breaks down how Zendesk Specialized AI Agents — like the Refund Agent — come ready out of the box to deliver real, fast results for your customers. Instead of handoffs or starting over, Zendesk Specialized AI Agents instantly understand customer requests and seamlessly handle multi-system workflows in real time: • Confirm policies using your Zendesk Knowledge Base • Screen for fraud flags via integrations like @RiskifiedTech • Verify and update order or shipping details directly with @shopify The goal of AI shouldn't just be having a better conversation—it’s getting the customer to their solution, whether that’s updating an address or finding their next favorite product. Protect revenue, reduce customer effort, and deliver an experience that keeps customers coming back. Learn more about Zendesk Specialized AI Agents: https://zdsk.co/3TmsWHh Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2026 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2026 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 Instagram: https://zdsk.co/ZendeskInstagram 👉 TikTok: https://zdsk.co/ZendeskTikTok #Zendesk #CustomerService #CustomerExperience #EmployeeService

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