🔥 Burning AI questions answered with Zendesk’s Peter Neels | Conversations with Zendesk podcast 👉 Read the blog here: https://zdsk.co/3UPMz8K 👉 Discover more episodes here: https://zdsk.co/49hORSI 👏 On this episode, we’re joined by Peter Neels, Senior Director, Customer Experience Strategist of Zendesk. 👀 Peter shares his thoughts on the integration of AI within customer service realms, emphasizing the importance of a strategic, phased approach and the enhancement of both customer and agent experiences. Timestamps: 03:10 - The operational impact of a phased approach to AI integration 03:52 - Prioritizing efficiently solvable customer problems through AI 04:57 - Evolving agent roles in an AI-enhanced environment 05:03 - The importance of agent fulfillment and capability enhancement via AI 06:04 - AI training tailored to mimic agent onboarding processes 07:50 - The necessity of baby steps in AI implementation for transformative business impacts 13:18 - Bridging the gap between technological capabilities and business readiness 14:50 - Strategic decision-making focused on customer needs 16:12 - Business recommendations for AI integration initiation 17:19 - A memorable customer experience narrative with Carnival Cruise Resources Mentioned: 🔗 Zendesk CX Trends report: https://zdsk.co/48jRhPd 🔗 Zendesk Relate 2024: https://zdsk.co/49zWvre 🔗 Join the conversation any time in the Zendesk Community (https://zdsk.co/49GRLAl), or connect with other Zendesk users through our User Groups (https://zdsk.co/3I901Nr). 🔗 Follow us on LinkedIn for the latest news, trends, and big ideas from Zendesk: https://zdsk.co/ZendeskLinkedIn2024 🔗 Learn more about Zendesk’s AI offerings: https://zdsk.co/49oaCjW Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2024 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2024 👉 Twitter: https://zdsk.co/ZendeskTwitter 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience

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