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公式動画＆関連する動画 [DuPage County modernizes employee support and CX with Zendesk AI | Zendesk customer story]
DuPage County modernizes employee support and CX with Zendesk AI | Zendesk customer story
Read more: https://zdsk.co/3TlI0kD
DuPage County, Illinois, has transformed its internal service operations with Zendesk AI, streamlining workflows and delivering more personalized employee support. In this video, Shanita Thompson, IT Operations Manager, shares how Zendesk AI helped reduce service turnaround time from six days to just one, decrease phone inquiries by 75%, and boost CSAT to 95%. From enhanced writing tools to sentiment and intent detection, Shanita highlights how Zendesk AI empowers agents to communicate more confidently.
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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