Copilot auto assist: How to create procedures for auto assist Want to empower your agents with real-time, step-by-step guidance right inside the Zendesk Agent Workspace? In this video, we’ll show you how to create a procedure for auto assist, a copilot feature. Auto assist uses your internal knowledge to guide agents through common workflows like refunds, escalations, or troubleshooting — all without switching tabs or asking for help. Learn how to: - Identify the right use cases for procedures - Write clear, AI-friendly steps - Add conditions and actions - See auto assist in action on a live ticket This video is perfect for Zendesk admins, team leads, and anyone looking to scale agent productivity with AI. Explore more: Help Center article: Creating procedures for Auto Assist: https://zdsk.co/4nCUN0d Zendesk Copilot: https://zdsk.co/4lrWDj4 Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience #AI #CX

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