Copilot auto assist: Powering copilot auto assist with trusted sources Ever wonder how auto assist knows what to suggest? In this quick video, we’ll break down the sources that power auto assist in Zendesk Copilot, and how to make the most of them. You’ll learn: - How auto assist chooses the right response in real time - The role of procedures, help center articles, and similar tickets Whether you’re just getting started or looking to scale AI across your support team, understanding sources is key to unlocking consistent, high-quality agent experiences. 📘 Learn more: Help Center article: Creating procedures for Auto Assist: http://zdsk.co/4nCUN0d Help center article: Auto assist integration with similar tickets: http://zdsk.co/3TxRHwE Help center article: Auto assist integration with public help center articles: http://zdsk.co/3IjAkNP Zendesk Copilot: http://zdsk.co/4lrWDj4 Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience #AI #CX

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