✅ What is quality assurance + why is it important for customer service? | Zendesk 🔗 See how Zendesk QA can help you improve team productivity, reduce customer churn, and lower support costs: https://zdsk.co/4aTgHFm 🔗 Learn more about quality assurance for customer service by reading our blog: https://zdsk.co/3VQvUme 👉 Watch the video to learn what quality assurance is and its importance in the world of customer service. We explain the quality assurance process, some of the best practices and methods for QA, and share an example of customer service QA. ⏳ Timestamps: 0:00 - Start 0:06 - What is quality assurance? 0:16 - The importance of customer service quality assurance 1:13 - The QA process, methods, and best practices 2:05 - Quality assurance example 2:30 - Zendesk QA Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2024 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2024 👉 Twitter: https://zdsk.co/ZendeskTwitter 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience

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