Discover how zendesk’s AI-powered employee service transforms support with smart automation, built-in IT asset management, and no-code workflows using Action Builder. See how microsoft copilot integrates seamlessly with everyday apps like Teams and Outlook to keep employees productive. This deep dive shares practical tips to boost efficiency and deliver better experiences with zendesk AI tools. Whether you’re just getting started or want to optimize, this video will inspire you to unlock the full potential of AI-powered employee support. Want to learn more? Check out other events in this series and RSVP for upcoming sessions here: https://usergroups.zendesk.com/zendesk-deep-dives/ Highlights include 00:00 - Intro and agenda 01:53 - Upcoming events 07:57 - Trends Insights and product demos 16:14 - Trend 1: Productivity: IT Asset Management, Service Catalog, Tasks, Approvals 21:08 - Demo: IT Asset Management, Service Catalog, Tasks, Approvals 27:28 - Trend 2: AI Adoption 30:30 Demo: AI Agents 32:00 - Trend 3: Flexibility 35:20 - Action Builder 41:35 Demo Microsoft Copilot Integration 46:19 Q&A Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience #AI #CX

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