What is agentic AI? Learn how AI agents plan, reason, and complete complex customer service tasks autonomously. 🌟 About this video: Agentic AI is changing how customer service, IT, and HR teams work. Unlike traditional chatbots that answer questions, agentic AI can understand a goal, plan the necessary steps, use connected tools, take action, check outcomes, and escalate when human judgment is needed. In this video, learn how agentic AI differs from generative AI and traditional automation. See how an AI agent can read a customer complaint, review order history, apply a refund policy, update records, and send a personalized follow-up without requiring a human to initiate every step. We’ll also explore how agentic AI connects with CRM platforms, knowledge bases, ticketing systems, HR tools, Slack, Microsoft Teams, and other business applications to deliver faster, more consistent resolutions. You’ll learn how AI agents can: • Resolve customer inquiries, returns, and billing issues • Detect and route IT incidents • Answer HR and policy questions • Monitor interactions and service quality • Reduce repetitive work for human agents • Agentic AI represents a shift from simply answering questions to completing tasks—and it’s shaping the future of customer service. Learn more about Zendesk’s AI-powered customer service solutions: https://zdsk.co/4gz18bD 🎥 Timestamps: 00:00 What is agentic AI? 00:40 How agentic AI works 01:30 Agentic AI vs. generative AI and chatbots 02:30 Agentic AI in customer service 03:30 How AI agents connect across systems 04:20 Proactive monitoring and quality assurance 05:15 Agentic AI for customer service, IT, and HR 06:30 The future of agentic AI 👉 See Zendesk in action: https://zdsk.co/Zendesk2026 Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2026 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2026 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 Instagram: https://zdsk.co/ZendeskInstagram 👉 TikTok: https://zdsk.co/ZendeskTikTok #Zendesk #CustomerService #CustomerExperience #EmployeeService

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