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公式動画＆関連する動画 [Building your ideal Zendesk account - Part 6: Managing ticket escalations]
On April 15, 2025, at 11:00 AM (CST), the Zendesk team hosted the last episode of the Zendesk essentials: Building your ideal Zendesk account titled "Part 6: Managing ticket escalations." The team consolidated all the knowledge gained throughout the series with the goal of optimizing your escalation workflows.
00:00 - Intro
00:38 - Agenda
01:53 - Managing ticket escalations
09:31 - Create your escalation group
16:23 - Create your escalation macros
22:38 - Create your escalation triggers
35:32 - Create your escalation view
43:05 - Q&A
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https://usergroups.zendesk.com/zendesk-essentials-live-tutorials/
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