Discover how Zendesk’s AI Agents and Action Builder can revolutionize your public sector support! Join Senior Solution Consultant Dr. H Coy and host Shara Resichan for an insightful demo showcasing AI-powered automation tailored for HR use cases. In this webinar, you’ll learn how Zendesk AI Agents: ✅Autonomously handle complex employee inquiries like benefits updates, PTO tracking, and employment verification ✅Use natural language to build procedures and workflows without coding ✅Integrate seamlessly with your knowledge base and external systems for accurate, real-time responses ✅Customize tone of voice and personality for a branded experience ✅Plus, explore Zendesk's no-code Action Builder, enabling easy creation of automated workflows and API integrations across your Zendesk environment. Highlights 00:00 – Welcome & Introductions 04:36 – Overview of Zendesk AI Agents & Agentic AI Technology 10:20 – Automate Customer Experiences 16:50 – Zendesk AI Agent Demo 45:57 – Q&A and Closing Remarks Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025 👉 X: https://zdsk.co/ZendeskX 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 Reddit: https://zdsk.co/ZendeskReddit 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience #AI #CX

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