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公式動画＆関連する動画 [Setting up for success with Zendesk QA: Advanced onboarding]
✅ Setting up for success with Zendesk QA: Advanced onboarding
👉 Learn more about Zendesk QA: https://zdsk.co/4e1TWRd
💡 Dive deeper into the advanced features of Zendesk QA and learn how to coach your agents and keep your reviewers aligned.
⏳ Timestamps:
00:10 - Advanced Scorecards
08:50 - Custom AutoQA Categories
14:15 - Spotlight explained
18:05 - Conversation Insights filter
20:00 - AI agent QA (bot qa) explained
21:10 - Turning your filters into an assignment
27:00 - Dashboards
38:00 - Discover pins for coaching
38:40 - Coaching sessions
41:50 - Agent POV
46:20 - Browser extension
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2025
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube
Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2025
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#Zendesk #CustomerService #CustomerExperience
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