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公式動画＆関連する動画 [78% faster response time, 94% CSAT with #ZendeskAI | Zendesk customer story: Sinch Engage]
How Sinch Engage transformed global support
Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, RCS, and any channel of choice, anywhere in the world.
Supporting 70,000 business customers across 12 brands with 24/7 global coverage, their support team needed a platform that could move fast, empower team leads, and scale without requiring developers for every change.
Their previous provider was slow, expensive, and held them back.
When they switched to Zendesk, everything changed.
In this video, Rochelle Halpin (Head of Support) shares how Sinch Engage:
✓ Cut first response time by 78% — down to seconds for chat, minutes for other channels
✓ Reduced resolution time by 48%
✓ Maintained 94% CSAT across all channels
✓ Standardised support across 12+ brands and multiple integrations (Salesforce, NetSuite, HubSpot)
✓ Became AI-first — leading the way internally by demonstrating what's possible with AI
The result? A support operation that's faster, smarter, and inspires the entire company.
Key results:
• 78% reduction in first response time (seconds for chat, minutes for others)
• 48% decrease in resolution time
• 94% average CSAT
Learn more:
• Read the full case study: https://zdsk.co/4ePeW0B
• Discover Zendesk AI: https://zdsk.co/4ya54Gab
• Explore Zendesk QA: https://zdsk.co/4y83kgR
• Self-guided demo: https://zdsk.co/4eOcZl9
Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2026
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube
Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2026
👉 X: https://zdsk.co/ZendeskX
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 Reddit: https://zdsk.co/ZendeskReddit
👉 Instagram: https://zdsk.co/ZendeskInstagram
👉 TikTok: https://zdsk.co/ZendeskTikTok
#Zendesk #AIforService #CustomerService #CX #SinchEngage #Automation #QA #WorkforceManagement #GlobalSupport #TechSupport
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