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Developer Listening Session with Zendesk's Jennifer Yim
Zendesk   2024-08-23 に公開
  We recently hosted an exclusive interactive webinar with Jennifer Yim, Product Manager for Support Apps & Apps Support API. This event was designed for admins and develop   ...more
Overview of Zendesk QA
Zendesk   2024-08-22 に公開
  👀 Overview of Zendesk QA 🔗 More information about Zendesk QA: https://zdsk.co/4e1TWRd ⚡️ With Zendesk QA, you can use AI to pinpoint critical areas before they become a   ...more
How do I receive Talk calls on my mobile or personal phone?
Zendesk   2024-08-21 に公開
  This video shows how to set your Talk settings to receive incoming calls on a mobile or personal phone as an agent. Timestamps: 00:00 - Intro 00:19 - Profile setup 00:   ...more
How do I set up my Talk phone number as an information only line?
Zendesk   2024-08-21 に公開
  Learn to set up a Talk phone line that plays a message to the caller and then automatically disconnects the call. Timestamps: 00:00 - Intro 00:16 - Create group 00:43   ...more
How do I set up call routing in Talk?
Zendesk   2024-08-21 に公開
  Set up Talk call routing with groups, configure routing, and optimize greetings for a seamless customer experience. Timestamps: 00:00 - Intro 00:12 - Agent group setup   ...more
How do I report on IVR usage?
Zendesk   2024-08-21 に公開
  Unlock insights for your IVR activity in Zendesk Explore. Learn how to create a report on calls and call IVR destinations. Timestamps: 00:00 - Intro 00:13 - Access Exp   ...more