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Workflow: How to track problem and incident tickets
Zendesk 2025-03-25 に公開
Learn how to create views and triggers in Zendesk Support to efficiently track and manage problem tickets.
Timestamps:
00:00 - Intro
00:34 - Create a view
01:22 - Crea ...more
Getting started with Zendesk QA: Scorecards
Zendesk 2025-03-18 に公開
✅ Getting started with Zendesk QA: Scorecards
👉 Learn more about Zendesk QA: https://zdsk.co/4gliMvR
💡 Create your own custom scorecards to review your team's performanc ...more
Building your ideal Zendesk account - Part 2: Automating ticket assignments
Zendesk 2025-03-13 に公開
On March 11th at 11:00 AM CST, the Zendesk team hosted the second weekly webinar of the Zendesk essentials series. The topic was Building your ideal Zendesk account - Par ...more
Zendesk Platform: Insights to Connect and Protect Data
Zendesk 2025-03-12 に公開
In our recent event, we explored how the Zendesk Platform can revolutionize your customer and employee service experience. Attendees discovered essential features that se ...more
Building your ideal Zendesk account - Part 1: Organizing your team
Zendesk 2025-03-07 に公開
On March 4th at 11:00 AM CST, the Zendesk team hosted the first weekly webinar of the Zendesk essentials series. The topic was Building your ideal Zendesk account - Part ...more
Route tickets based on support address
Zendesk 2025-03-07 に公開
Automatically direct incoming Support tickets to your groups based on the support email address.
Timestamps:
00:00 - Intro
00:24 - Manage support addresses and groups
0 ...more