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Provide AI-powered Zendesk support within your employees' most-used Microsoft 365 apps | What’s New
Zendesk   2026-02-03 に公開
  Switching between tools to get support slows employees and their productivity. The @Microsoft.Copilot integration enables users to access Zendesk support within their fl   ...more
Grupo Corripio elevates employee service with Zendesk | Zendesk customer story
Zendesk   2026-01-30 に公開
  Grupo Corripio, one of the Dominican Republic’s most prominent business groups, is redefining internal support and knowledge sharing with Zendesk for Employee Service.   ...more
WFM Forecast Scenarios (EAP): Test, activate multiple forecasts for smarter staffing | What’s New
Zendesk   2026-01-27 に公開
  Planning staffing around campaigns, holidays, or unexpected volume shifts is hard with a single forecast. WFM Forecast Scenarios let you create and compare multiple fore   ...more
How do I set up an IVR menu?
Zendesk   2026-01-27 に公開
  Learn to set up IVR menus, greetings, and routes to let customers choose where to send their phone calls. Timestamps: 00:00 - Intro 00:20 - Add a greeting 01:14 - Add   ...more
Copilot procedure recommendations
Zendesk   2026-01-23 に公開
  Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.   ...more
Knowledge connector for Confluence: Bring content into Zendesk to power support | What’s New
Zendesk   2026-01-20 に公開
  Many teams already have valuable knowledge stored in Confluence — but it’s often disconnected from support experiences. The Knowledge connector for Confluence lets you b   ...more