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What’s New: February 2026 | Zendesk
Zendesk 2026-03-27 に公開
This month, we’re focused on making the Zendesk Resolution Platform more flexible and easier to manage. From the shift toward AI-powered "agentic" workflows to enhanced g ...more
Sandbox version management: Inspect, compare, and deploy Zendesk configurations | What’s New
Zendesk 2026-03-24 に公開
Managing configuration changes across environments can be risky and time-consuming.
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IT asset management: Track and manage employee devices directly in Zendesk | What’s New
Zendesk 2026-03-17 に公開
Employee support issues often tie back to the devices people rely on every day. But asset details don’t always live where tickets do.
IT asset management in Zendesk give ...more
Zendesk acquires Forethought, introducing self-improving AI agents to lead agentic service era
Zendesk 2026-03-11 に公開
We’re thrilled to welcome the Forethought team to the Zendesk family.
We’re changing how AI agents reach customers — introducing Forethought AI Agents by Zendesk: best‑o ...more
Tasks: Create step-by-step checklists for tickets to standardize workflows | What’s New
Zendesk 2026-03-10 に公開
Complex requests often require multiple steps, and it’s easy to lose track inside a ticket.
Tasks let admins create reusable task list templates that can be added to tic ...more
AI translations | Zendesk
Zendesk 2026-03-09 に公開
Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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