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How do I change a user's email address in my account?
Zendesk   2025-11-06 に公開
  Learn how to change the primary email of a user in Zendesk Support. This tutorial will teach you how to find and update a user's primary email address. Where can I ask q   ...more
Deep Dive AI Summit series: Agents & Knowledge
Zendesk   2025-11-05 に公開
  Unlock the power of your Zendesk Suite plan with AI tools designed to launch your self-service journey. Learn how Knowledge Builder transforms your support tickets into a   ...more
Enterprise User Group presents: The Road Ahead - Zendesk Analytics
Zendesk   2025-10-31 に公開
  Watch our virtual event where we explored the latest updates on Zendesk’s new Analytics functionality! Hear exclusive insights from the Zendesk product team and learn how   ...more
Enterprise User Group presents: Mastering WEM Enhancing QA and WFM in Zendesk with David Birchmier.
Zendesk   2025-10-30 に公開
  Join our virtual event recording to explore Workforce Engagement Management, focusing on Quality Assurance and Workforce Management in Zendesk. Hear from David Birchmier,   ...more
How to track real time status of agents working on messaging tickets
Zendesk   2025-10-30 に公開
  Learn to view live agent status and full activity for messaging tickets in Zendesk. This allows you to balance work load and assess individual performance from one centra   ...more
Zendesk WFM: Reporting and forecasting fundamentals
Zendesk   2025-10-29 に公開
  Welcome to Part 2 of our Workforce Management (WFM) Onboarding Series! 🚀 In this session, Eddy Priore and Teresa from the Zendesk WFM Success Team walk you through the es   ...more