See how a new AI agent handles customer interactions in real-time. We explore the latest features shown at Zoomtopia. This walkthrough looks at a practical application of an AI agent designed to enhance customer support. Using the story of Luke, a photographer ordering gear from Vantage Cameras, we demonstrate how a virtual assistant can proactively recognize a customer and offer relevant help the moment they reach out. This presentation highlights how businesses can move beyond static support pages. By implementing this kind of customer service automation, companies can ensure that interactions are personalized and immediate, reducing the friction often found in online transactions. We break down the logic behind the agent's ability to pull order context and deliver meaningful assistance without human intervention. *Chapters* 0:00 Introducing ZVA and Vantage Cameras 0:10 Meet Luke: A Damaged Lens and a Tight Deadline 0:44 Instant Caller Recognition with Unified Context 1:45 Order Lookup by Email and Order Number 2:45 Multimodal Damage Check: Voice Call to Photo Upload 4:09 Replacement Request and Delivery Options 5:15 Behind the Scenes: FedEx Redirect via API 5:48 Spanish-Language Support for Luke’s Contact 6:26 Proactive Travel Note on Luke’s Account 6:42 Choosing a Live Agent Handoff 7:00 Live Agent Handoff with Full Context 7:22 Recap: Why the Experience Works

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