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公式動画＆関連する動画 [WFM Fixed Shifts]
We cover the process of creating fixed shifts in Zoom's Workforce Management, highlighting how shifts define a weekly pattern of activities and working hours for agents. This approach aids in scheduling and is based on staffing recommendations. The walkthrough covers naming a shift, setting its start and end times, and designating the primary activity. Additionally, the demonstration includes adding extra activities, adjusting their timing, and utilizing the copy-and-paste function to build schedules for different days.
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