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公式動画＆関連する動画 [Schedule with Zoom's Workforce Management]
Zoom's Workforce Management (WFM) Schedules page provides a comprehensive, intuitive interface that empowers contact center leaders with powerful workforce optimization tools. The page consolidates critical workforce insights, including daily agent shift activities, staffing forecasts, and interval-level net staffing requirements, in a single, streamlined view. Supervisors also have access to intraday reporting, reoptimizing tools, bulk activity scheduling, and work rule notifications from this streamlined interface.
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