This video walks through the process of configuring and managing call center schedules using various activity setup options. It begins with editing existing activities and adding new ones, explaining key setup details such as naming, activity type, duration, and color coding. Next, it demonstrates how to drag and drop activities into a blank schedule view and create new activities in real time. The video also covers scheduling bulk activities, detailing the difference between fixed and flexible scheduling. For fixed scheduling, the video explains how to configure the activity with options like duration and specific dates.

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