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公式動画＆関連する動画 [WFM Dynamic Shifts]
Zoom’s WFM Dynamic Shifts allows admins to create shifts that adjust based on changing workforce needs and agent availability. Unlike fixed shifts, which follow a predetermined schedule, dynamic shifts offer more adaptability. Dynamic shifts are particularly useful for contact centers with variable call volumes and fluctuating staffing needs, ensuring that the right number of agents are scheduled at the right times.
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