An extraordinary transformation from a legacy postal service to Italy’s largest integrated service platform company, powered by cloud, AI and data. Accenture Chair & CEO, Julie Sweet, sits down with Matteo Del Fante, CEO of Poste Italiane, to discuss the company’s bold transformation from traditional postal and parcel provider to Italy’s largest phygital platform. Today, Poste Italiane connects over 45 million citizens to essential services—from logistics and banking to insurance and telecom. Learn more about this transformation—shaped in partnership with Accenture—has redefined Poste Italiane’s role in the everyday lives of Italian citizens, elevating the postal service into a national engine for connection, inclusion, and innovation. https://accntu.re/4nflcjb 00:00 Introduction to Matteo Del Fante, CEO of Poste Italiane 00:43 Services Poste Italiane offers to Italian citizens 01:08 Digital transformation and positioning for future trends 02:23 What influenced the company's strategic direction to become both physical and digital? 03:44 How did Poste Italiane enter the energy business? 05:05 Focus on customer experiences, which drive new products and services 05:46 What is Project Polis? 06:47 What's next? Future plans, including using AI to improve services 07:46 How the investment community has responded #ceo #reinventedwithaccenture #juliesweet #posteitaliane

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