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Evolving Security in the AI-powered Experience - Five9 and Pindrop
Five9 2026-07-09 に公開
As AI transforms the contact center, security has to evolve alongside it.
At CCW, Joshua Pikal from our partner Pindrop joined industry analyst Thomas Brannen (OnConverg ...more
Continuously Innovating with AI in the Retail Industry - Five9 and ALDO Group
Five9 2026-07-08 に公開
At CCW, we interviewed Victor Hernandez Saldana from ALDO Group to discuss how customer expectations are evolving and why retailers need to continuously innovate to deliv ...more
Creating More Personalized Experiences with Medtronic
Five9 2026-07-07 に公開
At CCW, we had the opportunity to chat with Elizabeth Gunter, MBA from Medtronic about their CX journey with Five9, from modernizing a traditional IVR experience to creat ...more
Driving Real Business Outcomes with AI - Five9 and Cresta
Five9 2026-07-01 に公開
What does it take to drive real business outcomes with AI?
At CCW, Russell Banzon from our partner Cresta joined industry analyst Thomas Brannen (OnConvergence, LLC) to ...more
Delivering Better Experiences for Customers and Agents - Five9 and Verint
Five9 2026-07-01 に公開
At CCW, Dennis Blanco, Author from our partner Verint joined industry analyst Thomas Brannen (OnConvergence, LLC) to discuss how organizations can cut through the AI hype ...more
Scaling AI in Customer Service - Five9 and ServiceNow
Five9 2026-07-01 に公開
What does it take to scale AI in customer service?
At CCW, we sat down with Navya Reddy Pandiri from ServiceNow to discuss one of the biggest opportunities and challenge ...more