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5 steps to provide email support - Step 1: Plan your setup
Zendesk 2025-05-30 に公開
On April 29, 2025, at 11:00 AM (CST), the Zendesk team hosted a new webinar series titled "5 steps to provide email support." In the first episode, "Step 1: Plan your set ...more
5 steps to providing email support - Step 2: Organize your team
Zendesk 2025-05-30 に公開
On May 6, 2025, at 11:00 AM (CDT), the Zendesk team hosted the second episode of “5 steps to provide email support - Step 2: Organize your team.” This session focused on ...more
How do I access the AI agents for messaging?
Zendesk 2025-05-30 に公開
Learn how to enable messaging and use bot builder to create AI agents in Zendesk.
Timestamps:
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Zendesk how-to: Start automatic website conversations (2025)
Zendesk 2025-05-30 に公開
Turn website traffic into real-time conversations with Zendesk’s proactive messaging feature. In this tutorial, you’ll learn how to automatically engage visitors through ...more
Automate follow-ups for inactive tickets (2025 Zendesk tutorial)
Zendesk 2025-05-30 に公開
Keep your Zendesk workspace tidy and ensure no ticket falls through the cracks with this step-by-step guide to setting up automated follow-ups — commonly known as the “Bu ...more
How to detect urgent tickets and use automatic routing in Zendesk
Zendesk 2025-05-30 に公開
Stay ahead of critical issues by automatically identifying, tagging, and routing high-priority tickets in Zendesk. In this step-by-step guide, you'll learn how to set up ...more