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Workflow: How to create reminders on tickets that are on-hold
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Learn to send reminders to agents for on-hold tickets using macros and automations.
Where can I ask questions?
Head to The Zendesk Community, our online discussion spac ...more
Intelligent triage: How to proactively request more information from your users in tickets
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Zendesk 2025-11-19 に公開
Learn how to use Intelligent Triage to route tickets to the right language queue.
Timestamps:
00:00 - Intro
00:47 - Admin center
00:55 - Creating a trigger
Where can I ...more
How to verify forwarding outside of Zendesk
Zendesk 2025-11-17 に公開
Overcome email configuration errors in Zendesk with third-party tools. This guide offers insight into DNS, SPF, and TXT verification.
Timestamps:
00:00 - Intro
00:16 - E ...more
How to add WhatsApp channels to the Agent Workspace
Zendesk 2025-11-13 に公開
Add WhatsApp channels to Zendesk Agent Workspace to manage business messages and connect with customers.
Timestamps:
00:00 - Intro
00:30 - Requirements
1:08 - Setting u ...more
Deep Dive Ai Summit Series: Employee Service
Zendesk 2025-11-12 に公開
Discover how zendesk’s AI-powered employee service transforms support with smart automation, built-in IT asset management, and no-code workflows using Action Builder. See ...more