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Group approver: Assign approval requests to a team | What’s New
Zendesk   2026-08-25 に公開
  Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review an   ...more
GitHub transforms employee support with Zendesk | Zendesk customer story
Zendesk   2026-08-21 に公開
  @GitHub uses Zendesk to power intelligent service management across IT, HR, workplace, and customer support. In this video, Stanley Avelino, Senior IT Support Manager a   ...more
How Envato cut first response time and achieved 45%+ automated resolutions | #ZendeskAI agents
Zendesk   2026-08-20 に公開
  The global creative marketplace behind @envato Elements and Envato Market serves 2 million+ users, with a support team of around 50 people handling 23,000+ tickets a mont   ...more
Auto assist onboarding: Set up Auto assist in 5 minutes | Zendesk
Zendesk   2026-08-19 に公開
  Getting value from AI shouldn’t require weeks of configuration. That’s why we’ve launched a new guided setup experience for Copilot’s Auto Assist. Admins are guided thr   ...more
WFM performance management: Real-time visibility for smarter operational decisions | What's New
Zendesk   2026-08-19 に公開
  Give agents clear visibility into how they’re performing on key metrics. WFM performance boards let you define goals, track relevant metrics, and share them directly with   ...more
How Catapult Sports scales elite support with Zendesk AI | Zendesk customer story
Zendesk   2026-08-18 に公開
  When you support 5,500+ sporting teams worldwide — from F1 and the NFL to elite athletes and horse racing — service can't wait. See how @CatapultSports uses #ZendeskAI to   ...more