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LLM channels: Deliver service inside ChatGPT | What’s New
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AI agent customer journey report: Visualize conversational paths, optimize performance | What’s New
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The AI agent customer journey report helps teams visualize how customers move through AI-powered support experiences from start to resolution.
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Zendesk Showcase Paris 2026
Zendesk 2026-07-17 に公開
Le 25 juin dernier s'est tenu le Zendesk Showcase Paris, une édition captivante dédiée à l'avènement de l'Autonomous Service Workforce.
Nous y avons présenté un système ...more
Agentic AI for email: Quickly resolve complex email threads with AI agents | What’s New
Zendesk 2026-07-07 に公開
Agentic AI for email helps AI agents resolve complex customer email requests with less back-and-forth and minimal setup.
Built specifically for email support, AI agents ...more
78% faster response time, 94% CSAT with #ZendeskAI | Zendesk customer story: Sinch Engage
Zendesk 2026-07-07 に公開
How Sinch Engage transformed global support
Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, R ...more