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LLM channels: Deliver service inside ChatGPT | What’s New
Zendesk   2026-07-21 に公開
  Zendesk now enables businesses to deliver customer support directly within ChatGPT using their company knowledge and processes. Customers can get trusted business answer   ...more
How Shopmonkey built a scalable support operation with Zendesk | Zendesk customer story
Zendesk   2026-07-20 に公開
  Shopmonkey discovered that their platform wasn't just limiting their growth—it was actively hindering their team's ability to deliver great customer experiences. Watch Di   ...more
AI agent customer journey report: Visualize conversational paths, optimize performance | What’s New
Zendesk   2026-07-17 に公開
  The AI agent customer journey report helps teams visualize how customers move through AI-powered support experiences from start to resolution. Using an interactive conve   ...more
Zendesk Showcase Paris 2026
Zendesk   2026-07-17 に公開
  Le 25 juin dernier s'est tenu le Zendesk Showcase Paris, une édition captivante dédiée à l'avènement de l'Autonomous Service Workforce. Nous y avons présenté un système   ...more
Agentic AI for email: Quickly resolve complex email threads with AI agents | What’s New
Zendesk   2026-07-07 に公開
  Agentic AI for email helps AI agents resolve complex customer email requests with less back-and-forth and minimal setup. Built specifically for email support, AI agents   ...more
78% faster response time, 94% CSAT with #ZendeskAI | Zendesk customer story: Sinch Engage
Zendesk   2026-07-07 に公開
  How Sinch Engage transformed global support Sinch Engage is a global communications connector — helping businesses reach customers through SMS, email, voice, WhatsApp, R   ...more