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公式動画＆関連する動画 [ズーム・ビデオ・コミュニケーションズ ZM] （ランダムに表示）
WFM Bulk Activity Scheduling
Zoom 2025-07-25 に公開
This video walks through the process of configuring and managing call center schedules using various activity setup options. It begins with editing existing activities an ...more
Agent Schedule Changes
Zoom 2025-07-25 に公開
Zoom's Workforce Management (WFM) allows agents to submit their own schedule changes for activities as permitted by their supervisor. A supervisor defines the appropriat ...more
Import History
Zoom 2025-07-25 に公開
Account owners and admins can import a CSV containing third-party historical queue interval data to be used in forecasting and reporting. ...more
Shift Bid Create
Zoom 2025-07-25 に公開
Shift Bidding allows agents to have direct input to the shifts they will be working. Shifts are created from forecasts to ensure optimal coverage. Agents bid for shifts ...more
Agent Out of Office
Zoom 2025-07-25 に公開
Zoom's Workforce Management (WFM) allows agents to submit their own out-of-office requests as permitted by their supervisor. A supervisor defines the appropriate availab ...more
Long Term Forecasting
Zoom 2025-07-25 に公開
Used for capacity planning. How many unique agents will you need by day a year from now based on your current performance trends. ...more