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Driving Real Business Outcomes with AI - Five9 and Cresta
Five9   2026-07-01 に公開
  What does it take to drive real business outcomes with AI? At CCW, Russell Banzon from our partner Cresta joined industry analyst Thomas Brannen (OnConvergence, LLC) to   ...more
Delivering Better Experiences for Customers and Agents - Five9 and Verint
Five9   2026-07-01 に公開
  At CCW, Dennis Blanco, Author from our partner Verint joined industry analyst Thomas Brannen (OnConvergence, LLC) to discuss how organizations can cut through the AI hype   ...more
Scaling AI in Customer Service - Five9 and ServiceNow
Five9   2026-07-01 に公開
  What does it take to scale AI in customer service? At CCW, we sat down with Navya Reddy Pandiri from ServiceNow to discuss one of the biggest opportunities and challenge   ...more
What is "Humantic"? Five9 Agentic AI with Juanita Coley & Jonathan Rosenberg
Five9   2026-06-27 に公開
  Dive deep into the future of CX and AI with this insightful conversation from CCW Las Vegas 2026. Juanita Coley (CEO & Co-Founder of Solid Rock Consulting) interviews Jon   ...more
Five9 TAMTorial: Configuring the Five9 System Status Portal
Five9   2026-06-26 に公開
  In this Five9 TAMTorial, Five9 Sr. Technical Account Manager Patrick Gaines walks you through everything you need to know about the Five9 System Status Portal. Learn how   ...more
Five9 TAMTorial: Configuring Five9 Data to Report on Agent Attributes
Five9   2026-06-12 に公開
  In this Five9 TAMTorial, Five9 Sr. Technical Account Manager Pam Adorno walks you through the process of making Agent Station Type and Agent ID call variables (CAVs) repo   ...more